Feb 9, 2012

First Time Order Experience with Bare Naturals

Posted by Goldi on Feb 9, 2012 at 8:13 PM
I just placed an order with Bare Naturals since I've been hearing raves about some of their products. They offer a line of skin care and make up that caters to most Filipina's needs. It's gawang Pinoy!


I spent about Php903 for my loot and I'm excited to get all of them!

Here's my purchase history...

February 6: I texted them to inquire about the Emu Oil Plus which is their anti-pimple emu oil 'cause I'm prone to breakouts and I've read this is effective to most. This is Php428 for a 30ml bottle. Quite expensive but that's how much emu oils are. And I've heard some raves about it and since I'm a sucker for anything anti-pimple, I was sold. They responded within the day (not immediately because they're probably busy). I inquired of the availability and verified how much would it cost me with shipping fees. They told me it's in stock and that I would add Php50 for shipping anything less than 500gms. I also inquired if Face Perfector Concealer in Bisque Camouflage is available and they told me that everything is available. Also asked if they're accepting BPI deposits because that's the most convenient for me (transfer to anyone through BPI Mobile) and they said yes and provided their account number. Having answered my questions, I decided to place an order but was not able to do it this day because I was still checking all of their products for anything that I might want so I'll pay only one shipping.

February 7: I got ready to place my order. I did it through their Multiply site's order form and had the option to state what kind of samples I'd like to get with my purchase, but this is still subject to assessment. I still found it generous of them to offer samples. After I placed my order, I texted them right away and waited for their response. Irine texted me and asked for my name and told me that they will check it later. We had this text exchange before lunch. It was already afternoon but I haven't heard anything from them so I texted them again. twice I think. The day finished without getting any text from them after that.

February 8: I made a follow up of my order after lunch. They texted back asking for my name again and told me to always include the complete name when texting. Makes sense because they're probably getting a lot of inquiries and they just can't save all of those numbers. I asked what's the status of my order so I can already settle the payment. Turns out they responded to my order by email but the message landed in the Spam folder. They responded yesterday. So I immediately made the payment and sent them the confirmation by email. They told me the cutoff for payment for items to be shipped next day is until 6pm. I paid like about 4pm so I'm still within the cutoff. They said if my items get picked up by the courier tomorrow, I will get it Friday or Saturday. Well I just live in Sucat, Parañaque which is not far away from their office at Muntinlupa so it shouldn't take that long.

February 9: They told me that the Face Perfector Concealer in Bisque Camouflage is already out of stock. They said that it's going to be discontinued (got sad upon hearing this) and will be relaunched in 3 colors in 1? I got kind of confused about it but I guess I will just wait for that to come out. I wanted to get this because the product description says it's a pimple blemish stick that heals and covers dark under eyes, acne, and acne scars, and it comes in a handy twist tube, and is quite affordable for only Php158, 4gms. I was really looking forward to getting this so just imagine my disappointment. Besides, I was initially told it's available. The other color available is too dark for me.

So they offered me to get their powder concealer, the Ultimate Concealer in Linen for Php215 but thinking about it, I was actually more after the fact that the earlier was a blemish stick, and I consider the concealing feature a plus. I don't really need a concealer, and I find it tedious to apply one. So I said I will just find a similar product. I then looked for a different product with the same price but I only found the TNT Lip Tint and the Natural Pink Lip & Nipple Solid Gel and I don't need these too. I still have another product that I wanted to buy, which is the Illumiglow Setting Powder in Invisiglow which is Php200 for a 10g pot, so I just decided to get that and pay the balance since it is more expensive than the Perfector Concealer.

I didn't know if it was Ms. Lami the owner, or her staff Irine who I'm texting with but to my surprise, they told me to just pay the Php42 difference on my next purchase. Sweet! I know that's just quite a small amount but I didn't really expect they would have that much confidence that I'd be buying with them again, and that they trusted me for it. It was really such a nice gesture. Well they have probably sensed that there's still something that I wanted to get but I thought it's already too late for me to add it, but then...

At the last minute, I decided to get their Skin Perfecting Primer. I remember I had long been looking for a primer to try because I read it's good to use a primer for your makeup to last long and I don't really like frequent touch ups, in short I want my makeup as low maintenance as possible. Since I've hearing a lot of good feedback about this primer, I decided to add this in my order. I told them by text but thinking they may have already shipped my order, I decided to make a call for a quicker check. They told me it's already packed and ready for pickup but I still asked if I can still add it to save shipping and that I can pay immediately. They accommodated my request so I paid the difference together with my balance for the Illumiglow powder. That's Php225 for a 10ml pump bottle of primer plus Php42 balance. That's Php267 additional.

So that's how my order transaction with them went. Now I'm in wait mode for my orders to arrive. I have ready some negative feedback about them having some of the items wrong, so I'm hoping my order would be okay until it's arrival here.

Until next post. God bless!

3 comments:

Anonymous said...

I sincerely apologize for the inconvenience caused by one of our my assistnts. At that point, we were "training" her pa (well she's several weeks na with us during that time).. and admittedly, she's a hard-to-train employee (you have no idea, challenging talaga sa kanya to fill-in orders, even to jot down orders, I personally couldnt believe how seemingly it was very difficult for her absolutely menial tasks). I guess after 5 mos, she finally learned the routine (I wish she totally got the hang of it but I must say, di pa rin..). And please note.. we get coll level employees.. she has 3 year coll educ from a decent school.

May this incident not keep you from ordering from us. We are continually trying to improve our ordering system and shipping.


-msLami

goldi said...

Hi Ms. Lami,

Thanks for dropping by my blog. It's okay, I understand the lapses that can happen especially if there's a new staff. That's what I thought nga because I've read it somewhere in GT and seeing that your products are a hit, I know lapses could happen. I actually appreciate the gesture of being kind enough to offer some kind of appeasement. I've had great experience with all the stuffs I got from your store so it pretty much compensates but of course, it could be happier with a better service. I am one patient and understanding customer naman so not really a big deal. I am just honest though when I write in my blog. More power to you and your nice and effective products. God bless you more!

Sistarz said...

Hi Ms. Lami,

Thanks for dropping by my blog. It's okay, I understand the lapses that can happen especially if there's a new staff. That's what I thought nga because I've read it somewhere in GT and seeing that your products are a hit, I know lapses could happen. I actually appreciate the gesture of being kind enough to offer some kind of appeasement. I've had great experience with all the stuffs I got from your store so it pretty much compensates but of course, it could be happier with a better service. I am one patient and understanding customer naman so not really a big deal. I am just honest though when I write in my blog. More power to you and your nice and effective products. God bless you more!

 

Goldi Notes Copyright © 2011 Design by Ipietoon Blogger Template | web hosting

Gadgets By Spice Up Your Blog